VEHICLE SERVICE CONTRACT CLAIMS PROCEDURES
Mechanical Breakdown Claims Procedures
- If you have a mechanical breakdown, simply bring your vehicle to your selling dealer’s service department (or if not drivable, call our Roadside Assistance number to have your vehicle towed), and let them know that you have an EasyCare Vehicle Service Contract. Our trained professionals will handle the rest.
- If a mechanical breakdown occurs while you are traveling, you can have your vehicle repaired at any licensed repair facility. Be sure to have them call the claims number (1-800-538-4181) prior to performing any repairs, and have your Service Contract number available when calling. Adjusters are on duty weekdays from 8:00 am until 8:00 pm EST, and Saturdays from 9:00 am until noon EST.
- You will only need to pay for your deductible (where applicable) and for any non-covered repairs. We may request copies of your service records and/or an independent inspection before authorizing repairs.
- Don’t forget to maintain your vehicle per the recommended maintenance schedule of the manufacturer of your vehicle, and keep verifiable receipts for that maintenance per the terms and conditions of your Service Contract as noted in the section titled: “YOUR RESPONSIBILITIES”.
The information presented on this site is intended for marketing purposes only and is a summary of the benefits offered. Not all plans are available in all areas and coverage may vary by state. Ask your dealer representative for the actual contract or limited warranty for complete terms, conditions, exclusions and state-specific language. Purchase of this coverage is optional and is not required to qualify for financing.