Vehicle Service Contract Claims Procedures

Mechanical Breakdown Claims Procedures

  • If you have a mechanical breakdown, simply bring your vehicle to your selling dealer’s service department (or if not drivable, call our Roadside Assistance number to have your vehicle towed), and let them know that you have an EasyCare Vehicle Service Contract. Our trained professionals will handle the rest.
  • If a mechanical breakdown occurs while you are traveling, you can have your vehicle repaired at any licensed repair facility. Be sure to have them call the claims number (1-800-538-4181) prior to performing any repairs, and have your Service Contract number available when calling. Adjusters are on duty weekdays from 8:00 am until 8:00 pm EST, and Saturdays from 9:00 am until noon EST.
  • You will only need to pay for your deductible (where applicable) and for any non-covered repairs. We may request copies of your service records and/or an independent inspection before authorizing repairs.
  • Once your vehicle is at the repair facility, the facility must contact EasyCare with an estimate PRIOR to any work beginning on the vehicle.
  • Don’t forget to maintain your vehicle per the recommended maintenance schedule of the manufacturer of your vehicle, and keep verifiable receipts for that maintenance per the terms and conditions of your Service Contract as noted in the section titled: “YOUR RESPONSIBILITIES”.