Protecting What Moves You^®

Repair Facilities

Head to our Claims Portal to begin a claim or call us at one of these numbers.

Contract Holders

If you’re a consumer with a contract looking for more information on what’s covered and how to file a claim, head over to our ID card portal to download a copy of your contract and a digital customer ID card. You’ll need your contract number or VIN and the last name on the contract to access your contract and ID card.

GAP Claims

Download this checklist of required documentation and then start your claim in the GAP Claims Portal.

Head on over to our ID card portal to download a copy of your contract and a digital customer ID card with claims procedures and phone numbers so you can have them handy when you need us. You’ll need your contract number or VIN and the last name on the contract to access your contract and ID card.

If you choose to sell or gift your car, transferring your contract to the new owner will give them peace of mind and increase the value of your car. How do you know if your contract is transferable? Visit our Customer ID Card portal and download a copy of your contract.​

Click here to download the Transfer Form.​

Cancel My Vehicle Service Contract

If you purchased coverage directly from the EasyCare Customer Care Center:

​Please contact us directly at 866-945-6195 for further assistance.​

For contracts purchased from a dealer:

​Please contact the finance department of the dealership you purchased your contract​ through to complete the Cancellation Form. You will need to provide your dealership​ with copies of the documents below within 30 days of the Cancellation Date.​

Reason For Cancel: Customer Request / Trade In / Vehicle Sold

​Please provide dealership with:​

• Signed Cancellation Form​
• Proof of Mileage (Odometer Statement, Bill of Sale [from Trade or Sale], or Notarized Affidavit)​
• Proof of Lien Release or Pay Off Letter (if applicable)​

Reason For Cancel: Total Loss (VSC)​

Please provide dealership with:​

• Total Loss Evaluation​
• Proof of Lien Release or Pay Off Letter (if applicable)​

Reason For Cancel: Total Loss (GAP)

Please provide dealership with:​

• Total Loss Evaluation​
• Release of Liability Form​
• Proof of Lien Release or Pay Off Letter (if applicable)​
  

Please refer to your contact for specific cancellation language.​

Cancellations are processed in the order in which they are received but please be​ advised that monthly payments may still be rendered until the contract is closed.​

The dealer will be responsible for issuing the refund to either you or your lienholder if​ your contract was financed with the purchase of your vehicle, and the loan hasn’t been​ satisfied.​

If you have any questions regarding your cancellation:​
Call: 800-538-4181
Monday – Friday
8:30 am to 6:00 pm EST​