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Claims Procedures

Select your coverage below


Claims & Customer Support

Hours of Operation:
Monday – Friday, 8:00 AM – 6:00PM EST
Saturdays, 9:00 AM – 12:00 PM EST

Customer Care Center

Hours of Operation:
Monday – Friday, 8:00 AM – 8:00PM CST
Saturdays, 10:00 AM – 3:00 PM CST

Service Contract Claims & Customer Service

Call us at 800-538-4181

GAP Claims and Customer Support

Call us at 800-521-2774

Dent Repair Customer Support

Call us at 888-343-7196

KeyCare Customer Support (24-Hour Hotline)

Call us at 800-865-4249

Corporate Headquarters

Call us at 800-458-7071

Get a Quote

Call us at 800-538-4181. Please have your VIN number or contract number and mileage handy. Coverage eligibility is determined by your current mileage and the year of your vehicle.

Transfer My Contract

If you choose to sell or gift your car, transferring your service contract to the new owner will give them peace of mind and increase the value of your car.

Please note that conditions may apply (see below for details).*

To transfer your contract, mail the following documents to EasyCare (Attn: Transfers) P.O. Box 8058, Norcross, GA 30091:

  1. Letter stating to whom you want to transfer the extended warranty.
  2. The warranty, transfer fee (varies according to state regulations) and written evidence that all maintenance requirements have been met.
  3. Change of ownership documentation and mileage at date of transfer.
  4. Photocopies of documents sent to the manufacturer verifying transfer of factory warranty, if applicable.

*Condition for Transfer:

  • Note: this extended warranty may not be transferred to another vehicle; just another owner.
  • The car is subject to inspection.
  • Transfer of the extended warranty must take place within 30 days of transfer of ownership.
  • Transfer is prohibited to a vehicle dealer or customer of a vehicle dealer.
  • Contracts on leased vehicles can’t be transferred, unless the original lessee is purchasing the vehicle.
  • All remaining underlying warranties must be transferred to the new owner.
  • For contracts purchased directly through the Customer Care Center the contract must be paid in full to facilitate a transfer of coverage.
Got questions?

We’ve got answers.
Call us at 800-538-4181.

Renew My Vehicle Service Contract

Interested in renewing your contract? Just follow the quick and simple steps below:

  • Contact EasyCare prior to 1,000 miles and 15 days of the expiration of your current Vehicle Service Contract by calling 800-538-4181.
  • For payment options, we accept checks and credit cards, and also offer no-interest financing options (no credit check required).
  • Get a quote or renew in minutes. Please have your VIN number or contract number and mileage handy.
Got questions?

We’ve got answers.
Call us at 800-538-4181.

Cancel My Vehicle Service Contract

If you purchased coverage directly from the EasyCare Customer Care Center:
Please contact us directly at 866-945-6195 for further assistance.

For contracts purchased from your dealer:
Please print out and complete the Cancellation Form and process it via email, mail or in person at the dealership where you purchased your contract.

Please submit this completed and signed cancellation form with copies of the below documents within 30 days of the above listed Cancellation Date:
• Federal Odometer Statement or Notarized Affidavit that includes Customer Name, VIN, Date and Mileage of cancellation.
• If Applicable: Proof of Lien release or Pay Off Letter from the lender recorded on the original contract(s). If the proof of lien payoff is not provided any refund due will be issued to the lender recorded on the original contract(s).

How to submit your cancellation documentation:

• Email: cancellations@easycare.com
• Mail: APCO Cancellation Department, P.O. Box 88230, Atlanta, GA 30356

Please refer to your contract for specific cancellation language.

Although we will process your cancellations as soon as received, be advised that contract cancellations sent via mail will still render monthly payments until contract is closed. For faster processing, we suggest initiating the cancellation with the dealership at which you purchased your service contract because your dealer will issue any refund due to you. Please note that if your contract was financed with the purchase of your vehicle, and the loan hasn’t been satisfied, any refund due will be sent to your lien holder.

In order to cancel GAP coverage, we require specific documentation based on the reason for the cancellation.
For more details, please refer to the ‘Cancellation’ section under the Terms and Conditions on your contract.

If you have any questions regarding your cancellation:
• Email us: cancellations@easycare.com
• Call us: 800-538-4181, Monday – Friday from 8:30 am – 6:00 pm EST

Got questions?

We’ve got answers.
Call us at 800-538-4181.