Claims & Customer Support
Hours of Operation:
Monday – Friday, 8:00 AM – 6:00PM EST
Saturdays, 9:00 AM – 12:00 PM EST
Customer Care Center
Hours of Operation:
Monday – Friday, 8:00 AM – 8:00PM CST
Saturdays, 10:00 AM – 3:00 PM CST
Hours of Operation:
Monday – Friday, 8:00 AM – 6:00PM EST
Saturdays, 9:00 AM – 12:00 PM EST
Hours of Operation:
Monday – Friday, 8:00 AM – 8:00PM CST
Saturdays, 10:00 AM – 3:00 PM CST
Call us at 800-538-4181
Call us at 800-521-2774
Call us at 888-343-7196
Call us at 800-865-4249
Call us at 800-458-7071
Call us at 800-538-4181. Please have your VIN number or contract number and mileage handy. Coverage eligibility is determined by your current mileage and the year of your vehicle.
If you choose to sell or gift your car, transferring your service contract to the new owner will give them peace of mind and increase the value of your car.
Please note that conditions may apply (see below for details).*
To transfer your contract, mail the following documents to EasyCare (Attn: Transfers) P.O. Box 8058, Norcross, GA 30091:
*Condition for Transfer:
We’ve got answers.
Call us at 800-538-4181.
Interested in renewing your contract? Just follow the quick and simple steps below:
We’ve got answers.
Call us at 800-538-4181.
If you purchased coverage directly from the EasyCare Customer Care Center:
Please contact us directly at 866-945-6195 for further assistance.
For contracts purchased from your dealer:
Please print out and complete the Cancellation Form and process it via email, mail or in person at the dealership where you purchased your contract.
• Email: cancellations@easycare.com
• Mail: APCO Cancellation Department, P.O. Box 88230, Atlanta, GA 30356
Please refer to your contract for specific cancellation language.
Although we will process your cancellations as soon as received, be advised that contract cancellations sent via mail will still render monthly payments until contract is closed. For faster processing, we suggest initiating the cancellation with the dealership at which you purchased your service contract because your dealer will issue any refund due to you. Please note that if your contract was financed with the purchase of your vehicle, and the loan hasn’t been satisfied, any refund due will be sent to your lien holder.
In order to cancel GAP coverage, we require specific documentation based on the reason for the cancellation.
For more details, please refer to the ‘Cancellation’ section under the Terms and Conditions on your contract.
If you have any questions regarding your cancellation:
• Email us: cancellations@easycare.com
• Call us: 800-538-4181, Monday – Friday from 8:30 am – 6:00 pm EST
We’ve got answers.
Call us at 800-538-4181.