Fixed Operations Training
Driving results in Fixed Ops
Turn Your Service Department into a Profit Driver
With DealerPRO Training, your team gains the skills to increase productivity, improve CSI, and grow revenue.
Drive Measurable Results in Fixed Operations
Unlock stronger performance, higher profitability, and more efficient service operations with expert-led training powered by EasyCare and DealerPRO Training.
EasyCare and DealerPRO Training bring together deep industry expertise and performance-driven strategies to help dealerships elevate fixed ops. This combined approach expands reach and impact helping more dealers improve efficiency, increase revenue, and deliver better customer experiences.
Proven Results That Impact Your Bottom Line
DealerPRO Training delivers measurable improvements across your service department:
- Increase of 0.2–0.7 hours per RO on average
- Improved technician productivity through stronger dispatch processes
- Higher efficiency across service operations
- Sustained gains in CSI driven by better communication and objection handling
The Profit Improvement Plan (PIP): Where Results Begin
At the core of DealerPRO Training is the Profit Improvement Plan (PIP) a comprehensive analysis designed to uncover hidden opportunities across your service and parts departments. By evaluating financial performance, repair order trends, and operational processes, we identify gaps that may be limiting profitability. Working directly within your dealership, our trainers deliver a customized action plan with clear steps to improve efficiency, increase sales, and drive higher gross and net profit. The result is a practical roadmap built for measurable, sustainable performance gains.
100+ dealers have had a $400,000 increase in customer pay gross profit year over year after implementing training strategies provided by DealerPRO Training.
Fuel Your Fixed Ops Success
Partner with EasyCare and DealerPRO Training to drive performance, profitability, and long-term growth.
Fixed Ops Training
Build stronger leaders and more efficient teams.
- Service Manager Leadership
- Employee Motivation
- Technician Productivity
- Business Planning
- CSI & Retention Strategies
Service Advisor Training
Equip your advisors to drive revenue and customer satisfaction.
- New Hire Training
- Customer Service Process
- Objection Handling
- Upselling Techniques
- Phone Skills & Appointment Setting
Monthly Fixed Ops Virtual Training Sessions
Automotive
Takes place on the first Friday of every month
RV, Marine, Powersports
Takes place on the first Friday of every month
Meet the Trainers
Ken Barnes is the Director of Sales Operations for DealerPRO Training, where he has worked with hundreds of Auto and RV dealerships for the last 19 years. Ken’s vast experience helping dealers increase profits in Fixed Operations and improve their overall performance has brought him to the forefront as being one of the industry’s most knowledgeable guest speakers. He presents workshops at NADA, Performance 20 groups, ATD, NATDA, RVDA, NTP Stag, and Hunter Engineering-sponsored workshops among others.
With 26 years of experience in automotive Fixed Operations, Corey specializes in service drive training, process improvement, and business development. He also hosts the FWRD Podcast, where he interviews influential figures in the car business to discuss all aspects of dealership operations.
With nearly 20 years in automotive service, Erick focuses on training, consulting, and fixed ops content to help dealers boost performance. His OEM-certified teams have consistently exceeded targets in profit, parts, and CSI. Erick also co-hosts the FWRD podcast.
There’s even more to explore.
Click to learn more about the courses offered for each track.