CONTACT US AT 1-844-202-5899

EasyCare’s primary goal has always been to help others succeed, which is why we offer leading-edge training to improve engagement in sales, service, F&I and dealership management. Our blended learning approach consists of classroom courses, virtual training and ongoing online coaching that cater to different learning methods. With the right tools and knowledge to get ahead, you’ll be making the ultimate impact at every customer touchpoint.

CLASSROOM SESSIONS

There is no substitute for live, face-to-face interactive training, where you can “feel” the learning experience as it happens. Recorded role play sessions, multimedia presentations, proficiencies scorecards and final exams are all part of EasyCare University’s classroom curriculum.

VIRTUAL TRAINING

Virtual training is the perfect platform for course curriculum introduction and reinforcement. Our pre-recorded, interactive training sessions can be attended from any desktop computer, tablet device and mobile smart phone, and there is a full library of courses to choose from—available 24/7.

ONLINE COACHING NETWORK

EasyCare University’s Online Coaching Network offers live training sessions with industry-renowned instructors. Incorporating the best of both worlds, this live virtual classroom allows you to have real-time interaction with the instructor and other students.

COURSE LIST

FINANCE & INSURANCE IMPACT

F&I Impact is a five-day course designed to benefit F&I managers of all levels. It combines highly interactive classroom training with role playing to sharpen skills and improve retention.

This course focuses on:
  • Following the prescribed F&I presentation process
  • Identifying the five pervasive client exposures
  • Identifying and responding to client concerns
  • Legally and ethically maintaining compliance standards
  • Increasing F&I department profitability

ADVANCED FINANCE & INSURANCE IMPACT

Advanced F&I Impact is an intense two-day review of the F&I Impact process. It combines highly interactive classroom training with role playing and personalized instructor feedback to sharpen skills.

This course focuses on:
  • Client’s needs awareness
  • Presentation of the menu
  • Strategies for responding to client’s objections

SERVICE MANAGER ROUNDTABLE

The EasyCare Service Manager Roundtable is a one-and-a-half-day course designed to benefit service managers of all levels. The first half-day will give you insight into emerging technology, explore customer recovery opportunities, demonstrate how your dealership can revolutionize your customers’ buying and ownership experience and finally, provide you an idea sharing forum to contribute and learn from your peer group. Day two is a full day with Jeff Cowan, a premier service trainer who will show you how to increase customer pay labor by 0.2 - 0.5 hours per R.O. while increasing CSI.

This course focuses on:
  • How to walk around “every car, every time”®
  • Increasing customer paid labor sales and parts sales
  • Immediately increasing customer satisfaction scores
  • Increasing customer retention
  • Managing your customer and their workday
  • Becoming a “full service promise”® dealership
  • Closing more sales on the drive and on the telephone (learning the Top 100 Service Advisor closing techniques)

RV FINANCE & INSURANCE IMPACT

RV F&I Impact is a three-day course designed to benefit F&I managers of all levels. It combines highly interactive classroom training with role playing to sharpen skills and improve retention. Students are equipped with all of the tools they need to get the most out of the instruction, which include a workbook, a scorecard packet and more.

This course focuses on:
  • Following the prescribed F&I presentation process
  • Identifying the four pervasive client exposures
  • Identifying and responding to client concerns
  • Legally and ethically maintaining compliance standards
  • Increasing F&I department profitability

VIRTUAL TRAINING

Our virtual training program is an online “skills based” interactive training platform, designed to augment product knowledge and best practices. We provide built-in testing to ensure comprehension, and management reporting systems to easily monitor employees’ training progress and results.

TESTIMONIALS

COURSE SCHEDULE

Sep 17

F&I Impact

September 17 - September 21
Norcross GA
Oct 15

F&I Impact

October 15 - October 19
Mooresville NC
Nov 12

F&I Impact

November 12 - November 16
Norcross GA
Dec 10

F&I Impact

December 10 - December 14
Norcross GA
Jan 08

RV F&I Impact

January 8, 2019 - January 11, 2019
Norcross GA

MEET THE TRAINERS

Carl Grane Trainer at EasyCare University

Carl Grane has more than 28 years of experience in the automotive industry, including training, financial services, income development and dealership management. As the Director of Training for EasyCare, he oversees all training efforts for our partners and dealers. Carl brings a blended learning approach to the training curriculum by combining our learning management system, live online web training and in-person classroom-style training. His training programs for finance and insurance, sales and fixed operations help dealers create passionate employees and customers for their automotive dealerships.

Steve Richards Trainer EasyCare University

Steve Richards uses modern sales strategies and tactics, coupled with trust-building skills, to prepare sales and service teams to more effectively cater to today’s informed and internet-savvy customers. He helps dealers streamline their sales process, making it more affordable, more effective and less aggressive than the traditional, dated “road to the sale.” With this approach you’ll create higher gross profits and closing ratios, and drive more sales customers to the service department and more service customers to the sales department—ultimately creating more customer loyalty and engagement.

Dave Colville, The Man, The Legend, The Myth.

David Colville has over 36 years of experience in the automotive industry. He has been with EasyCare for the last 15 years, where he is currently a national performance driver and manages the EasyCare interactive virtual training platform. His background includes consumer banking, automotive retail sales and management, VW credit and Audi financial services, and lease and finance training for multiple automotive manufactures and financial service providers. He has also been a featured seminar speaker at NADA. David holds a Bachelor of Business degree from the University of Georgia.

Jeff Cowen EasyCare Trainer

Jeff Cowan’s experience comes from being in the trenches. He is in his 25th year in the business and has spent the greater part of that time standing on service drives, side-by-side with Service Advisors, successfully training them in the art of selling, customer retention and communication skills. He has visited over 2,000 automobile dealerships throughout the United States and Canada and is generally recognized as this nation’s authority when it comes to training Service Advisors. Jeff is one of the most sought after and highly regarded speakers throughout North America and is a regular speaker at the annual N.A.D.A Convention.

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