Do you know the different types of training and development that different F&I providers in the space provide? And do you know which one your dealer needs to succeed? Find out why we recommend you working with a development company that has your best interests in mind.
Your staff is key to the success of your dealership and turnover is a big concern for most dealers. 64% of franchise dealers agree that training and developing their employees is a top priority but also not an easy one to take on. Need some ideas on how to retain staff through development and training?
We all know that customer experience is important but how do we continue to improve this and gurantee each customer is a repeat one? Some dealers knows that the customer is in control and they must meet them where they are in the buying process and handle the deal how they want it to be handled to ensure success. Rob Volatile has some tips and tricks to ensure your dealership operations are set up for success.
In recent years dealers have made significant progress toward improving the customer experience. Consumer satisfaction scores indicate that buying a car today is easier and more enjoyable than 10 to 15 years ago. However, there is still room for improvement. And in some cases, the best way to enhance the customer experience is to improve the employee experience.
It’s no secret that dealership turnover is higher than in other industries, and the cost of losing an employee in the first year can be up to three times their salary in lost revenue; not to mention recruiting costs and more.