These ten words are worth a million: The secret to success lies in acquiring the right talent.
That statement has never been more accurate than it is today. With the proliferation of technology within the automotive industry, and the customers’ evolving need for a faster and improved car-buying experience, a strong skillset and right attitude aren’t just important attributes of new hires—they’re essential. But without an effective selection process in place, dealers risk having an unqualified workforce; wasting time writing ads and searching for great talent that is becoming increasingly scarce as the unemployment rate continues to rise; and experiencing high turnover rates that could cost their dealerships millions of dollars per year. According to EasyCare’s Talent Acquisition Coordinator Onika Mayweather, companies can alleviate some of that cost by taking measures during the employment to better understand why early resignations and terminations take place—measures such as surveys, exit interviews, personality indexes and onboarding tools.
But having an effective hiring process in place is easier said than done. On average, businesses use up to 24 recruiting technologies, with the number one challenge being poor integration1. And as quantitative data analysis, big data processing, AI and machine learning management continue to advance, the need for these recruiting skillsets is becoming more and more imperative. Furthermore, using social recruiting strategies for advertising jobs and communicating with potential candidates, as well as adopting a mobile-enabled application process, has become the new norm; according to Statistia, the number of smartphone social network users in the United States will rise to 186,300,000 by 2020.
However, the hiring process shouldn’t stop with finding the right talent. Organizations and recruiting services need to have strong training platforms in place to capitalize on each employee’s strengths and promote a culture of ongoing education. Once the right candidate is hired, it’s essential to kick-start their success with ongoing virtual and in-class training, as well as other industry-related tools such as comprehensive web-based compliance that’s suited to the unique requirements for the F&I office.
EASYCARE RECRUITING
Our mission is to help dealers succeed, which is why we invest so much time and energy in our recruiting service. We partner with over 300 dealerships, offering a multitude of services that cater to their individual needs. In the last two years we have had over 52,000 applicants apply to the 250+ ads that have been posted. For more information, click here.
1 HRWINS, The Future of HR Technology, 2016
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It’s no secret that dealership turnover is higher than in other industries, and the cost of losing an employee in the first year can be up to three times their salary in lost revenue; not to mention recruiting costs and more.
Proper training is no longer a nice-to-have, and with the right skills and knowledge your team can make a more meaningful impact on your customers and your bottom line.
Compliance begins the second your customers step on the lot. Because of this, it’s vital for every dealership to ensure that their processes are compliant, and they provide the necessary compliance training to support their team.
