These ten words are worth a million: The secret to success lies in acquiring the right talent.
That statement has never been more accurate than it is today. With the proliferation of technology within the automotive industry, and the customers’ evolving need for a faster and improved car-buying experience, a strong skillset and right attitude aren’t just important attributes of new hires—they’re essential. But without an effective selection process in place, dealers risk having an unqualified workforce; wasting time writing ads and searching for great talent that is becoming increasingly scarce as the unemployment rate continues to rise; and experiencing high turnover rates that could cost their dealerships millions of dollars per year. According to EasyCare’s Talent Acquisition Coordinator Onika Mayweather, companies can alleviate some of that cost by taking measures during the employment to better understand why early resignations and terminations take place—measures such as surveys, exit interviews, personality indexes and onboarding tools.
But having an effective hiring process in place is easier said than done. On average, businesses use up to 24 recruiting technologies, with the number one challenge being poor integration1. And as quantitative data analysis, big data processing, AI and machine learning management continue to advance, the need for these recruiting skillsets is becoming more and more imperative. Furthermore, using social recruiting strategies for advertising jobs and communicating with potential candidates, as well as adopting a mobile-enabled application process, has become the new norm; according to Statistia, the number of smartphone social network users in the United States will rise to 186,300,000 by 2020.
However, the hiring process shouldn’t stop with finding the right talent. Organizations and recruiting services need to have strong training platforms in place to capitalize on each employee’s strengths and promote a culture of ongoing education. Once the right candidate is hired, it’s essential to kick-start their success with ongoing virtual and in-class training, as well as other industry-related tools such as comprehensive web-based compliance that’s suited to the unique requirements for the F&I office.
Our mission is to help dealers succeed, which is why we invest so much time and energy in our recruiting service. We partner with over 300 dealerships, offering a multitude of services that cater to their individual needs. In the last two years we have had over 52,000 applicants apply to the 250+ ads that have been posted. For more information, click here.
1 HRWINS, The Future of HR Technology, 2016
Do you know the different types of training and development that different F&I providers in the space provide? And do you know which one your dealer needs to succeed? Find out why we recommend you working with a development company that has your best interests in mind.
Your staff is key to the success of your dealership and turnover is a big concern for most dealers. 64% of franchise dealers agree that training and developing their employees is a top priority but also not an easy one to take on. Need some ideas on how to retain staff through development and training?
We all know that customer experience is important but how do we continue to improve this and gurantee each customer is a repeat one? Some dealers knows that the customer is in control and they must meet them where they are in the buying process and handle the deal how they want it to be handled to ensure success. Rob Volatile has some tips and tricks to ensure your dealership operations are set up for success.
In recent years dealers have made significant progress toward improving the customer experience. Consumer satisfaction scores indicate that buying a car today is easier and more enjoyable than 10 to 15 years ago. However, there is still room for improvement. And in some cases, the best way to enhance the customer experience is to improve the employee experience.
Before you work the wrong deal, take the time to listen. By asking these five questions, you can become the best advocate for your customers and sell more cars.
It’s no secret that dealership turnover is higher than in other industries, and the cost of losing an employee in the first year can be up to three times their salary in lost revenue; not to mention recruiting costs and more.