You’ve all been there – hearing a customer say no to GAP and claiming they can get it somewhere else cheaper? Do you know the strategy around this and how to handle this common objection? We have a few solutions for you the next time you hear “I get it somewhere else”.
APCO Holdings CEO Tony Wanderson shares his strategies for handling the new F&I dynamics in today's rapidly changing market.
Most F&I managers have a very predetermined F&I presentation and order in which they present the F&I products. This order has been around for years and was based on which products brought the most value to the dealer. In todays market, should we reconsider the order we present the products to elevate the need for customer retention and number of products sold?
Do you know the different types of training and development that different F&I providers in the space provide? And do you know which one your dealer needs to succeed? Find out why we recommend you working with a development company that has your best interests in mind.
Your staff is key to the success of your dealership and turnover is a big concern for most dealers. 64% of franchise dealers agree that training and developing their employees is a top priority but also not an easy one to take on. Need some ideas on how to retain staff through development and training?
We all know that customer experience is important but how do we continue to improve this and gurantee each customer is a repeat one? Some dealers knows that the customer is in control and they must meet them where they are in the buying process and handle the deal how they want it to be handled to ensure success. Rob Volatile has some tips and tricks to ensure your dealership operations are set up for success.