We will conduct ourselves with honesty and integrity in everything we do. We will always do the right thing for our customers, our partners and ourselves. If we make an error, we will step up to the plate and provide the coverage and services that should be provided. We will be dependable, respectable and professional while delivering our benefits and services.

We will operate with persistence and urgency to get the job done in alignment with company priorities. We will deliver our objectives on time, eliminate distractions and stay the course until the work is complete.

We will display a positive attitude in our interactions with our customers, partners and with each other. We will put our employees and our customers first. We will have empathy for our customers and fellow employees, understanding their circumstances and points of view. We will greet everyone with the appropriate tone of voice and have respect in all communications including verbal, e-mail and video.

We will be self-motivated. We will show up to work every day committed to delivering value to our customers and our peers. We are dedicated to accomplishing the goals of the company whenever we see opportunity for improvement. We will be proactive, identifying and delivering solutions for our customers and ourselves. We will strive to continually improve. We will work to understand the job, discuss things with others and bring value through our interactions. We will be intellectually curious, trying not only to understand our role, but also the role of others, and the bigger picture in the market around us.

We will always respond quickly to our customers and our peers to set their expectations for when results can and will be delivered. We will deliver for our customers and employees in a timely manner. We will pick up the phone when we are at our desks rather than let our customers and peers go to voicemail.