WHO WE ARE
WHAT WE BELIEVE
OUR JOURNEY
Knowing that something had to be done about the negative connotation that was so readily associated with the car buying and servicing experience, Larry Dorfman set out to change the paradigm in 1984: create ultimate peace of mind with premier driver benefits, and superior customer satisfaction starting from the vehicle purchase, through the span of the vehicle ownership, and back to the next vehicle purchase. The idea soon turned into a business concept that worked, and in the early 1990’s, Automobile Protection Corporation (APCO) and its EasyCare brand became recognized on a national scale.
Today, APCO Holdings, Inc., is a leading marketer and administrator of automotive aftermarket products sold throughout the United States. With more than 30 years of experience, we offer a full suite of driver F&I benefits, innovative dealer services and industry-leading customer service. We proudly hold an A+ rating from the Better Business Bureau, and our benefits are the industry’s only MOTOR TREND Recommended “Best Buy.” APCO Holdings’ majority shareholder is Toronto-based Ontario Teachers’ Pension Plan, Canada’s largest single-profession pension plan.
We exemplify honesty, integrity and transparency in everything we do. We always do the right thing. We are dependable, respectable and professional while delivering best-in-industry benefits and services.
We display a positive attitude and are collaborative with our customers, partners and with each other. We are strong communicators and good listeners, and show empathy for everyone we work with. We are personable, greet people with a pleasant tone of voice and show respect in all communications.
We are driven and self-motivated. We are doers who strive to exceed expectations. Our decisions are based on our core values, data and facts. We operate with persistence and urgency to get the job done on time and in alignment with company priorities. We eliminate distractions and stay the course until the work is complete.
We come to work every day committed to delivering value to everyone we engage with. We genuinely care about our work and organization. We proactively identify and deliver solutions. We are inquisitive, trying to understand our role, the roles of others and the market around us. We are committed to the personal and professional growth of ourselves and those around us, and therefore always maintain a student mentality.
We are dependable and driven to deliver on our promises. We are responsive and exceed expectations in a timely manner. We hold ourselves accountable to fulfill our commitments “because we said we would.”
LEADERSHIP
The key to success is creating passionate employees and customers.
Finbarr O’Neill
Executive Chairman
Finbarr (“Fin”) O’Neill joined the Board of APCO in February 2018 and was named CEO & Chairman in May 2019. Fin has over 20 years of experience as CEO with various companies in the automotive industry. Most recently, Mr. O’Neill was President and CEO of J.D. Power. In his 10 years with J.D. Power, Fin helped lead the firm through a period of dramatic expansion into data & analytics, and integration of strategic acquisitions including the NADA Used Car Guide and the used car pricing consumer website National Appraisal Guides. Previously, he served as CEO of Hyundai Motor America where he helped lead a brand turnaround, Mitsubishi North America, and Reynolds & Reynolds.
Scot Eisenfelder
Chief Executive Officer
Scot joined APCO in 2020 as Senior Vice President of Strategy and Planning to grow the company in an increasingly digital and competitive auto retail environment—bringing a rich background in the automotive industry and deep expertise in selling products and services to the retail market. Prior to joining APCO, Scot held leadership positions at Affinitiv Inc., AutoNation, JM Solutions, Reynolds & Reynolds, JD Power, and Accenture. He received a Bachelor of Arts degree in Economics from Princeton and an MBA from Wharton Business School.
John Lee
Chief Operating Officer
John Lee joined APCO in 1991 with the primary responsibility of developing and managing APCO’s insurance relationships and risk management policies and procedures. He was promoted to President in 2003 after having served in various positions, including Chief Operating Officer. Prior to joining APCO, John was a Claims Manager at General Group International and Maryland Casualty Company. He holds a B.A. from Furman University and an Honorary Degree in Foreign Studies from Kansai Gaidai University in Hirakatashi, Japan.
David Vickers
Chief Financial Officer
David joined APCO in February 2018 as Chief Financial Officer. He brings over 30 years of experience in the insurance and extended warranty industries. David has served as CFO for both publicly-held corporations as well as private-equity backed organizations. Most recently, he served as EVP and CFO of The Warranty Group. David received a Bachelor of Science degree in Accounting from Indiana University and is a Certified Public Accountant.
In his free time, David can be found spending time with his wife and four children, perfecting his golf swing, or cheering on the Indiana Hoosiers basketball team.
David DeCredico
Senior Vice President, EasyCare Sales
David DeCredico joined APCO as its Vice President for Reinsurance Programs in 2004 after spending the early part of his career in Public Accounting. David holds a Bachelor of Arts degree from Wake Forest University and a Master’s of Science in Management from the Georgia Institute of Technology. David is also a licensed Certified Public Accountant. In 2007, in addition to managing EasyCare’s Dealer Reinsurance programs, he took on primary responsibility for Program Development and managed the relationships with all of APCO’s OEM and other private labels. In January 2014, he also took on responsibility for managing APCO’s Business Development team.
James Virgoe
Senior Vice President, GWC Warranty Sales
James Virgoe, Senior Vice President, GWC Sales, has over 20 years of experience in the automotive industry. With a strong track record of managing top-performing territories, developing new channels of business, and building revenue-producing relationships, James leads GWC’s high-performance sales organization with a focus on creating stronger market penetration. His deep understanding of the competitive landscape helps drive organizational innovation and growth as the industry continues to evolve.
Mike Curran
Senior Vice President, Claims & Operations
Michael (Mike) A. Curran has been with APCO since 1985. In his tenure with the company, Mike has served as Vice President of Claims, Executive Vice President/Dealer Relations and Sr. Executive Vice President/Administrative Functions. However, his focus has remained the same: taking care of the customers to assure we meet or exceed their expectations.
Brian Becker
Vice President, Financial Channel
Brian Becker joined APCO in 2018 as Executive Vice President and has been instrumental in growing new channels of business that drive additional revenue for the organization. Brian brings over 20 years of experience in the insurance and warranty industry. Prior to APCO, Brian spent 12 years in various executive sales and marketing leadership roles with a nationwide F&I provider, where he led the development of multiple channels and successfully optimized the company for revenue growth nationally. Brian has a Bachelor of Science in Marketing from Florida State University.
Crystal Meinert
Vice President, Human Resources
Crystal Meinert joined APCO Holdings in 2017 as Director of Human Resources for GWC Warranty, and now leads HR for APCO Holdings. Crystal works with a skilled team to align human resources with business objectives and develop staffing strategies to promote talent and growth. Prior to joining APCO, Meinert held roles with companies such as CVS Health and Amazon. Meinert holds a Bachelor of Science degree in Management and Human Resources from Bloomsburg University and is certified as a Professional in Human Resources by SHRM and HRCI (SHRM-CP, PHR).
Kate Eltringham
Vice President, Marketing & Strategy
Kate Eltringham joined APCO in 2013 as GWC Warranty’s Director of Marketing and was promoted to Vice President of Marketing in 2015, leading the APCO marketing team on many initiatives that have played an integral role in the company’s growth in the industry. Kate brings over 15 years of experience in marketing, product management and strategic planning. Previously, she held progressive roles with CIW Enterprises and InterMetro Industries, a former business unit of Emerson Electric Corporation. Kate has a Bachelor of Science degree in Marketing and Spanish from King’s College and an MBA from Wilkes University.
Jeff Petrone
Vice President, Direct Sales
Jeff Petrone joined APCO in 2009 as Vice President of Customer Care. He brings nearly 20 years of experience in direct-to-consumer vehicle service contract sales and has been instrumental in developing APCO’s best-in-class Customer Care Center program. Prior to joining APCO, Petrone held leadership roles in both sales and marketing at Revolos, most recently as the Sales Manager for Warranty Direct. Petrone holds a Bachelor of Business Administration in Management and Marketing from Iona College.
Michael Perrett
Vice President, Legal Counsel
Michael Perrett joined APCO in 2010 as staff attorney and was promoted to Vice President, Legal Counsel in 2013, assuming oversight of all legal operations for the company. As general counsel, he leads APCO’s legal and compliance department and advises the company on a wide range of legal and business issues. Prior to joining APCO, Michael served as in-house counsel at Thomson Reuters and ChoicePoint. He holds a Bachelor of Science and Juris Doctor from the University of Alabama.
Monte Pinkett
Vice President, Information Technology
Monte Pinkett joined APCO in 2005 focused on supporting IT applications, infrastructure and driving technology innovation. As Vice President of IT, he brings over 25 years of experience, more than a decade in the automotive industry, specializing in leading business systems transformations, strategic application and services development, successful IT/business alignment, all through a cybersecurity lens. Prior to joining APCO, Monte served as IT Senior Manager at The Home Depot and began his career at IBM. Monte received a Bachelor of Science degree in Computer Science from Hampton University.
Pete Lee
Executive Vice President, Strategic Accounts
Pete Lee joined APCO in 2001 and spent nine years as a National Account Manager for several OEM programs. Pete returned to APCO in 2016 as Vice President of Acquisition and Product Development before assuming responsibility for APCO’s National Accounts in 2019. Pete has over 19 years of experience with various companies in the finance and insurance industry, including Safe-Guard Products, OptionSoft Technology, and Kistler Financial Insurance Group. Pete holds a Bachelor of Science in Management along with Certificates in Marketing and Information Technology from Georgia Tech.
PARTNER WITH US
What does it mean to partner with EasyCare? It means having all of the resources to succeed—the power to grow—at your fingertips. Having access to the industry’s most highly-acclaimed individuals, and the ability to gain insight into up-and-coming trends and best practices. Disrupting the market with innovative technology. Providing the nation’s leading driver benefits to your customers, with confidence that the customer service they’ll receive on our end mirrors the great reputation of yours. It means always having a partner by your side.
Together, let’s open doors to endless opportunities.
Let’s talk. We’ll get in touch with you soon.
CONTACT US
Got questions? We’ve got answers. Call us on one of the numbers below. Please note: contract claims can’t be handled online. For all claims filing assistance, please have your service advisor call our claims department at the number below.
Hours of Operation:
Monday – Friday, 8:00 AM – 8:00 PM EST
Saturdays, 9:00 AM – 12:00 PM EST
Service Contract Claims & Customer Service
800-538-4181
GAP Claims and Customer Support
800-521-2774
Dent Repair Customer Support
888-343-7196
KeyCare Customer Support (24-Hour Hotline)
800-865-4249
Corporate Headquarters
800-458-7071
Hours of Operation:
Monday – Friday, 8:00 AM – 8:00 PM CST
Saturdays, 10:00 AM – 3:00 PM CST
Renew your vehicle coverage
800-230-2434(Option 6)
Get coverage for your vehicle
800-760-7791(Option 2)
24-Hour EasyCare Roadside Assistance
855-331-9493
Automobile Protection Corporation
6010 Atlantic Boulevard
Norcross, GA 30071
info@easycare.com
The information presented on this site is intended for marketing purposes only and is a summary of the benefits offered. Not all plans are available in all areas and coverage may vary by state. Ask your dealer representative for the actual contract or limited warranty for complete terms, conditions, exclusions and state-specific language. Purchase of this coverage is optional and is not required to qualify for financing.
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