ABOUT EASYCARE
COMPANY HISTORY
EasyCare’s history is rooted in the belief that vehicle ownership needs to be an exciting and enjoyable experience, every step of the way – beginning from the moment that you step into a dealership. Which is how it all started, in 1984.
Knowing that something had to be done about the negative connotation that was so readily associated with the car buying/servicing experience, Larry Dorfman set out to change the paradigm: ultimate peace of mind with premier driver benefits, and superior customer satisfaction starting from the vehicle purchase, through the span of the vehicle ownership, and back to the next vehicle purchase. The idea soon turned into a business concept that worked; Automobile Protection Corporation (APCO) and its EasyCare brand became nationally recognized in the early 1990’s. Shortly after, APCO signed an ongoing agreement with American Honda Finance, and was acquired by Ford Motor Company in 1999, tripling the size of the business over the next eight years. In 2007, the company was repurchased by APCO’s employees and equity partners, continuing with it’s focus on consumer-centric growth. In 2016, Ontario Teacher’s Pension Plan became a major shareholder of APCO. Since our inception, we have helped secure the investments of more than seven million car buyers and paid out over $3 billion in claims. EasyCare is currently partnering with over 2,000 dealers committed to making a difference.
OUR PURPOSE
The key to success is creating passionate employees and customers.
Our mission is to help others succeed.
We do so by:
1.) Providing a positive work environment where our employees feel empowered to make a difference, advancing every step of the way.
2.) Placing an emphasis on training our dealers in creating the type of car buying and servicing experience that customers want to frequently be a part of.
3.) Being there every step of the way once the customer leaves the dealership, ensuring a smooth ride and enabling them to reach their aspirations.
Our DNA is what drives us to seek innovation, generating passionate
customers at every level and helping our dealers succeed.
OUR JOURNEY
Knowing that something had to be done about the negative connotation that was so readily associated with the car buying and servicing experience, Larry Dorfman set out to change the paradigm in 1984: create ultimate peace of mind with premier driver benefits, and superior customer satisfaction starting from the vehicle purchase, through the span of the vehicle ownership, and back to the next vehicle purchase. The idea soon turned into a business concept that worked, and in the early 1990’s, Automobile Protection Corporation (APCO) and its EasyCare brand became recognized on a national scale.
Today, APCO Holdings, Inc. is a leading marketer and administrator of automotive aftermarket products sold throughout the United States. With more than 30 years of experience, we offer a full suite of driver F&I benefits, innovative dealer services and industry-leading customer service. We proudly hold an A+ rating from the Better Business Bureau, and our benefits are the industry’s only Motor Trend Recommended “Best Buy.” APCO Holdings’ majority shareholder is Toronto-based Ontario Teachers’ Pension Plan, Canada’s largest single-profession pension plan.
We exemplify honesty, integrity and transparency in everything we do. We always do the right thing. We are dependable, respectable and professional while delivering best-in-industry benefits and services.
We display a positive attitude and are collaborative with our customers, partners and with each other. We are strong communicators and good listeners, and show empathy for everyone we work with. We are personable, greet people with a pleasant tone of voice and show respect in all communications.
We are driven and self-motivated. We are doers who strive to exceed expectations. Our decisions are based on our core values, data and facts. We operate with persistence and urgency to get the job done on time and in alignment with company priorities. We eliminate distractions and stay the course until the work is complete.
We come to work every day committed to delivering value to everyone we engage with. We genuinely care about our work and organization. We proactively identify and deliver solutions. We are inquisitive, trying to understand our role, the roles of others and the market around us. We are committed to the personal and professional growth of ourselves and those around us, and therefore always maintain a student mentality.
We are dependable and driven to deliver on our promises. We are responsive and exceed expectations in a timely manner. We hold ourselves accountable to fulfill our commitments “because we said we would.”
LEADERSHIP
The key to success is creating passionate employees and customers.
Larry founded APCO in 1984 on the premise that the negative connotation that was so readily associated with the automobile industry needed to change. Eager to improve the customers’ car ownership experience, Larry set the stage for a business that would become a major driver in the automotive F&I industry.
When he’s not working, Larry spends his time with his wife, five children and three grandchildren, or fuels his passion for music by attending concerts, particularly smaller, more intimate venues.
Larry Dorfman
Chairman & CEO
John Lee joined APCO in 1991 with the primary responsibility of developing and managing APCO's insurance relationships and risk management policies and procedures. He was promoted to President in 2003 after having served in various positions, including Chief Operating Officer. Prior to joining APCO, John was a Claims Manager at General Group International and Maryland Casualty Company. He holds a B.A. from Furman University and an Honorary Degree in Foreign Studies from Kansai Gaidai University in Hirakatashi, Japan.
John Lee
President
John Marks joined APCO in 2003 as CFO and assumed responsibility for IT in 2005. In 2015, he transitioned to the COO position, combining the business processing and IT teams to align and focus on process enhancements. Prior to joining APCO, John worked for Ford Motor Company for 25 years. He held positions in Engineering, IT, and Finance, encompassing many functional areas (engineering, marketing and sales, manufacturing, and audit) and an international assignment in Sao Paulo, Brazil. John obtained multiple degrees from the University of Michigan, earning a B.S. in Biology, a B.S. in Computer Science, and a MBA with a Finance concentration.
John Marks
Chief Operating/Information Officer
Jon joined APCO Holdings in November 2013 as the Vice President of Finance for GWC Warranty and became CFO of APCO Holdings in 2015. He brings over 20 years of experience in corporate finance and accounting in the manufacturing, consulting, and insurance industries. Prior to joining APCO, Jon served as VP and CFO for Sordoni Construction Services. He also served as VP of Finance and Controller at Penn Millers Holding Corporation, helping lead the company through the process to take the company public. Jon received a Bachelor of Arts in Business and Economics from Lafayette College and a Masters of Business Administration from the University of Connecticut.
Jon Couch
Chief Financial Officer
Michael (Mike) A. Curran has been with APCO since 1985. In his tenure with the company, Mike has served as Vice President of Claims, Executive Vice President/Dealer Relations and Sr. Executive Vice President/Administrative Functions. However, his focus has remained the same: taking care of the customers to assure we meet or exceed their expectations.
Mike Curran
Chief Services Officer
David DeCredico joined APCO as its Vice President for Reinsurance Programs in 2004 after spending the early part of his career in Public Accounting. David holds a Bachelor of Arts degree from Wake Forest University and a Masters of Science in Management from the Georgia Institute of Technology. David is also a licensed Certified Public Accountant. In 2007, in addition to managing EasyCare’s Dealer Reinsurance programs, he took on primary responsibility for Program Development and managed the relationships with all of APCO's OEM and other private labels. In January 2014, he also took on responsibility for managing APCO's Business Development team.
David Decredico
Senior Vice President, Business Development
JOIN OUR TEAM
At EasyCare, we follow a “work hard, play hard” philosophy. Our employees are the heart and soul of our company, which is why we were recently named a top 101 for “Atlanta’s 2017 Best and Brightest Companies to Work For and 101 Best and Brightest Companies to work for in the Nation for 2016.” If you’re an innovative thinker and a team player with an ambitious can-do attitude, we want to hear from you! Side note: extra points if you readily accept a ping pong challenge.
CONTACT US
Got questions? We’ve got answers. Call us or fill out the form below, and we’ll get back to you asap. Please note: contract claims can’t be handled online. For all claims filing assistance, please have your service advisor call our claims department at the number below.
EasyCare Claims & Customer Support Center
Hours of Operation:
Monday – Friday, 8:00 AM – 8:00 PM EST
Saturdays, 9:00 AM – 12:00 PM EST
Service Contract Claims & Customer Service
800-538-4181
GAP Claims and Customer Support
800-521-2774
Dent Repair Customer Support
888-343-7196
KeyCare Customer Support (24-Hour Hotline)
800-865-4249
Corporate Headquarters
800-458-7071
Our EasyCare Customer Care Center
Hours of Operation:
Monday – Friday, 8:00 AM – 8:00 PM CST
Saturdays, 10:00 AM – 3:00 PM CST
Renew your vehicle coverage
800-230-2434 (Option 6)
Get coverage for your vehicle
800-760-7791 (Option 2)
24-Hour EasyCare Roadside Assistance
855-331-9493
Automobile Protection Corporation
6010 Atlantic Boulevard
Norcross, GA 30071
info@easycare.com
The information presented on this site is intended for marketing purposes only and is a summary of the benefits offered. Not all plans are available in all areas and coverage may vary by state. Ask your dealer representative for the actual contract or limited warranty for complete terms, conditions, exclusions and state-specific language. Purchase of this coverage is optional and is not required to qualify for financing.
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