OUR JOURNEY
Today, APCO Holdings, Inc., is a leading marketer and administrator of automotive aftermarket products sold throughout the United States. With more than 35 years of experience, we offer a full suite of driver F&I benefits, innovative dealer services and industry-leading customer service. We proudly hold an A+ rating from the Better Business Bureau, and our benefits are the industry’s only MotorTrend Recommended Best Buy. APCO Holdings’ majority shareholder is Toronto-based Ontario Teachers’ Pension Plan, Canada’s largest single-profession pension plan.
CORE VALUES
I am Invested. I believe in APCO’s vision, goals, and purpose. I am committed to doing my part to further the success of the company, our customers, and my colleagues.
I am Authentic. I am genuine, sincere, and transparent in every interaction. I learn from every experience.
I am Principled. I strive to do the right things that are aligned with the best interests of the company. I lead by example and take responsibility for my work.
I am Caring. I show respect and compassion for our customers, our company, and my colleagues. I act with empathy and honesty.
I am Open. I embrace other points of view and believe our differences make us stronger. I am willing to accept and drive change.
OUR LEADERSHIP TEAM
The APCO Holdings leadership team has decades of automotive experience with a proven track record of driving results for dealers, agents, and partners.
Finbarr O’Neill
Executive Chairman
Finbarr (“Fin”) O’Neill joined the Board of APCO in February 2018 and was named CEO & Chairman in May 2019. Fin has over 20 years of experience as CEO with various companies in the automotive industry. Most recently, Mr. O’Neill was President and CEO of J.D. Power. In his 10 years with J.D. Power, Fin helped lead the firm through a period of dramatic expansion into data & analytics, and integration of strategic acquisitions including the NADA Used Car Guide and the used car pricing consumer website National Appraisal Guides. Previously, he served as CEO of Hyundai Motor America where he helped lead a brand turnaround, Mitsubishi North America, and Reynolds & Reynolds.
Scot Eisenfelder
Chief Executive Officer
Scot joined APCO in 2020 as Senior Vice President of Strategy and Planning to grow the company in an increasingly digital and competitive auto retail environment—bringing a rich background in the automotive industry and deep expertise in selling products and services to the retail market. Prior to joining APCO, Scot held leadership positions at Affinitiv Inc., AutoNation, JM Solutions, Reynolds & Reynolds, JD Power, and Accenture. He received a Bachelor of Arts degree in Economics from Princeton and an MBA from Wharton Business School.
John Lee
Chief Operating Officer
John Lee joined APCO in 1991 with the primary responsibility of developing and managing APCO’s insurance relationships and risk management policies and procedures. He was promoted to President in 2003 after having served in various positions, including Chief Operating Officer. Prior to joining APCO, John was a Claims Manager at General Group International and Maryland Casualty Company. He holds a B.A. from Furman University and an Honorary Degree in Foreign Studies from Kansai Gaidai University in Hirakatashi, Japan.
Bob Haeffner
Chief Financial Officer
Bob joined APCO in 2022 as Chief Financial Officer. He brings nearly 30 years of experience in finance and accounting with a deep understanding of the automotive retail industry. Bob brings a wealth of industry experience in accelerating growth and raising capital, strategic business planning, mergers and acquisitions, and corporate governance. Bob comes to APCO with significant financial executive experience in consulting and the automotive sector. Most recently, he served as Vice President and CFO of Southeastern Toyota Distributors, LLC. He received his master’s degree in business administration from the University of Miami and his bachelor’s in economics and management from Trinity College in Deerfield, Ill.
David DeCredico
Senior Vice President, Strategic Accounts
David DeCredico joined APCO as its Vice President for Reinsurance Programs in 2004 after spending the early part of his career in Public Accounting. David holds a Bachelor of Arts degree from Wake Forest University and a Master’s of Science in Management from the Georgia Institute of Technology. David is also a licensed Certified Public Accountant. In 2007, in addition to managing EasyCare’s Dealer Reinsurance programs, he took on primary responsibility for Program Development and managed the relationships with all of APCO’s OEM and other private labels. In January 2014, he also took on responsibility for managing APCO’s Business Development team.
James Virgoe
SVP, Managing Director GWC
James Virgoe, Senior Vice President, GWC Sales, has over 20 years of experience in the automotive industry. With a strong track record of managing top-performing territories, developing new channels of business, and building revenue-producing relationships, James leads GWC’s high-performance sales organization with a focus on creating stronger market penetration. His deep understanding of the competitive landscape helps drive organizational innovation and growth as the industry continues to evolve.
Rob Volatile
Senior Vice President, Managing Director EasyCare
Rob has spent the last 30 years in the automotive retail and finance space. In that time Rob has been a national trainer, worked with hundreds of dealers to optimize their profits, and has been recognized both in publication and by his peers as an expert in the field. Rob was the founder and owner of Northeast Dealer Service and Strategic Diversified, serving the mid-Atlantic region for over 20 years, merging with APCO Holdings in 2021 where he now serves as a Senior Vice President. Rob and his family call eastern Pennsylvania home and are active in their community and their public charity, The Wallace Volatile Foundation, with a mission of helping children in need.
Kate Eltringham
Senior Vice President, Marketing & Strategy
Kate Eltringham joined APCO in 2013 as GWC Warranty’s Director of Marketing and was promoted to Vice President of Marketing in 2015, leading the APCO marketing team on many initiatives that have played an integral role in the company’s growth in the industry. Kate brings over 15 years of experience in marketing, product management and strategic planning. Previously, she held progressive roles with CIW Enterprises and InterMetro Industries, a former business unit of Emerson Electric Corporation. Kate has a Bachelor of Science degree in Marketing and Spanish from King’s College and an MBA from Wilkes University.
Monte Pinkett
Senior Vice President, Chief Information Officer
Monte Pinkett joined APCO in 2005 focused on supporting IT applications, infrastructure and driving technology innovation. As Vice President of IT, he brings over 25 years of experience, more than a decade in the automotive industry, specializing in leading business systems transformations, strategic application and services development, successful IT/business alignment, all through a cybersecurity lens. Prior to joining APCO, Monte served as IT Senior Manager at The Home Depot and began his career at IBM. Monte received a Bachelor of Science degree in Computer Science from Hampton University.
Crystal Meinert
Vice President, Human Resources
Crystal Meinert joined APCO Holdings in 2017 as Director of Human Resources for GWC Warranty, and now leads HR for APCO Holdings. Crystal works with a skilled team to align human resources with business objectives and develop staffing strategies to promote talent and growth. Prior to joining APCO, Meinert held roles with companies such as CVS Health and Amazon. Meinert holds a Bachelor of Science degree in Management and Human Resources from Bloomsburg University and is certified as a Professional in Human Resources by SHRM and HRCI (SHRM-CP, PHR).
PARTNER WITH US
What does it mean to partner with EasyCare? It means having all of the resources to succeed—the power to grow—at your fingertips. Having access to the industry’s most highly-acclaimed individuals, and the ability to gain insight into up-and-coming trends and best practices. Disrupting the market with innovative technology. Providing the nation’s leading driver benefits to your customers, with confidence that the customer service they’ll receive on our end mirrors the great reputation of yours. It means always having a partner by your side.
Together, let’s open doors to endless opportunities.
Let’s talk. We’ll get in touch with you soon.
CONTACT US
Got questions? We’ve got answers. Call us on one of the numbers below. Please note: contract claims can’t be handled online. For all claims filing assistance, please have your service advisor call our claims department at the number below.
Hours of Operation:
Monday – Friday, 8:00 AM – 8:00 PM EST
Saturdays, 9:00 AM – 12:00 PM EST
Service Contract Claims & Customer Service
800-538-4181
GAP Claims and Customer Support
800-521-2774
Dent Repair Customer Support
888-343-7196
KeyCare Customer Support (24-Hour Hotline)
800-865-4249
Corporate Headquarters
800-458-7071
Hours of Operation:
Monday – Friday, 8:00 AM – 8:00 PM CST
Saturdays, 10:00 AM – 3:00 PM CST
Renew your vehicle coverage
800-230-2434(Option 6)
Get coverage for your vehicle
800-760-7791(Option 2)
24-Hour EasyCare Roadside Assistance
855-331-9493
Automobile Protection Corporation
6010 Atlantic Boulevard
Norcross, GA 30071
info@easycare.com
The information presented on this site is intended for marketing purposes only and is a summary of the benefits offered. Not all plans are available in all areas and coverage may vary by state. Ask your dealer representative for the actual contract or limited warranty for complete terms, conditions, exclusions and state-specific language. Purchase of this coverage is optional and is not required to qualify for financing.