Partner with EasyCare®
Looking for an automotive services partner? We have a broad range of services that can help your company with everything from marketing, risk management, underwriting and much more.
- Efficient and accurate vehicle service contract, warranty, GAP and Etch processing across millions of data records.
- Proprietary automated routines with numerous edit and verification steps.
- Proprietary customized front-end systems to collect and transmit data from business partner systems.
- Ongoing research and development to evaluate new technologies and optimize underwriting processes.
Automotive Call Center
- We process well over a million customer calls a year, quickly, courteously, and effectively
- We maintain over 200 trained claims and customer service professionals, including many ASE certified technicians.
- 99% of calls are answered within 60 seconds.
- 94% of calls are answered within 30 seconds by a live voice representative.
- Response summaries are produced daily, and reviewed by claims handling management by 7:30 am the following day.
- Our CEO reviews a daily report highlighting calls with wait times longer than 90 seconds.
- Ongoing research and development to evaluate new technologies and optimize call center capabilities and operations processes.
Private Label Programs
We leverage our large investment in state-of-the-art service solutions to provide our partners with turn-key outsourced solutions for service contract, warranty, and customer convenience and retention program administration.
- Dedicated Toll-Free Customer Support Lines
- Customized Call Greetings
- Customized Responses with Current and Relevant Information
- Dedicated Toll-Free Partner Help Lines
- Knowledgeable Representatives on Partner Specific Programs
- Advanced Call Handling, Call Tracking, and Call Analysis
- Custom Forms Design
- Competitive Analysis
- Compliance Management
- Arrange Insurance Backing via Qualified Insurance Partners
- Competitive Analysis
- Actuarial Analysis
- Help Desk/Customer Service
- Training and Development
- Contract Processing
- Claims Adjusting and Settlement Reporting
- Turn-Key Creative Services
- Custom Brochures
- Advertising Design
- Custom Designed State Approved Contract Forms
- Printing and Fulfillment Services
- Full Agency and Production Services for Broadcast Media
- On-Time and On-Budget Delivery
- Product Pricing Matrices
- Loss Development Studies
- Historical Loss Ratio Analyses
- Pro-Forma Statements for Statutory Filings and Business Plans
- Current Mechanical Breakdown Loss Data
- Full-Time Compliance Specialists
- Ongoing Legal Research
- Monitor Regulatory Requirements
- Maintain a Current Library of State Regulations
- Dedicated In-House Legal Counsel (who are members of the Service Contract Industry Council, and who receive notifications of enacted or impending changes to state and federal regulations immediately when they are released.)
Training & Development
- Experienced Trainers in Dealer Operations
- Sales Manager Training
- Finance and Insurance Manager Training
- Service Manager Training
Claims Adjustment & Settlement
- U.S.A. and Canada Claims Administration
- Fast & Accurate Claims Processing
- Immediate Payment via Corporate Credit Card for Customer Repairs (USA and Canada)
- Automotive Service Excellence (ASE) Master Certified Representatives
- Licensed Property and Casualty Insurance Adjusters
- Highly Trained Representatives
- National Third Party Inspection Partners for On-Site Repair Inspections
Contact Us about Partnering
See our Contact EasyCare page or use the convenient Contact EasyCare web form there to send us a message or question.